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penelope1064 Offline
#1 Posted : Sunday, March 20, 2011 6:07:52 AM(UTC)
Rank: Newbie

Joined: 3/20/2011(UTC)
Posts: 1
Hi,
I've tried installing jamcast twice, and i keep getting the same message of 'the activation service is unavailable. verify that you are connected to the internet and try again.' I am definitely sure i am connected to the internet so i there anything i might have done wrong?
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Scott Online
#2 Posted : Monday, March 21, 2011 5:55:56 AM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 1,615
Location: Orlando, FL, USA
penelope1064 wrote:
Hi,
I've tried installing jamcast twice, and i keep getting the same message of 'the activation service is unavailable. verify that you are connected to the internet and try again.' I am definitely sure i am connected to the internet so i there anything i might have done wrong?

Hi Penelope,

Thanks for stopping by, and I'm sorry to hear you've run into some trouble getting started. I'm sure you've not done anything wrong, this kind of thing happens from time to time.

If you have any type of firewall or internet security products running, please try stopping them temporarily and re-running the installer.

If you have any other PC's in the house you might try one of them as well, just as a diagnostics measure. It would be interesting to know if it works in one place and not the other.

I hope this helps get you sorted. Please let me know how you do and we'll take it from there.

Thanks!
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
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damianp Offline
#3 Posted : Sunday, November 13, 2011 10:59:22 AM(UTC)
Rank: Newbie

Joined: 11/13/2011(UTC)
Posts: 1
getting the exact same error and I've disabled my antivirus. I cant turn off my router to do it, and I have no idea if it's trying to hit a port or whatever...

oh well, looked good, but if it wont even install, thats it for me..
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Scott Online
#4 Posted : Tuesday, November 15, 2011 3:03:42 PM(UTC)
Rank: Administration
Scott

Joined: 1/25/2009(UTC)
Posts: 1,615
Location: Orlando, FL, USA
damianp;3546 wrote:
getting the exact same error and I've disabled my antivirus. I cant turn off my router to do it, and I have no idea if it's trying to hit a port or whatever...

oh well, looked good, but if it wont even install, thats it for me..

Hi Damian,

Thanks for checking out Jamcast -- or at least trying to. I'm sorry you're having issues getting started.

I haven't seen other reports of issues with the activation services, so presumably we aren't experiencing any ongoing troubles. Of course, things might have been down at the time you posted this. Have you tried it again recently?

Besides your antivirus, do you have a software firewall running on that PC, or any other internet security products? How about a proxy server, are you behind one of those by chance?

Hope we can work this out...

Thanks!
Scott
Jamcast Technical Support
Docs: http://www.sdstechnologies.com/Wiki/
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